Terms of Service
**Last updated: May 2026**
These Terms of Service (“Terms”) govern your access to and use of the TalentLeap AI website ([talentleap.ai](https://talentleap.ai)), the TalentLeap CRM platform, the TalentLeap AI Framework training programme, and any related services (together, “the Services”) provided by **TalentLeap AI Ltd** (“we”, “us”, “our”), a company registered in England and Wales.
By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
## 1. About us
TalentLeap AI Ltd is registered in England and Wales. Registered office and Companies House number are available on request to simon@talentleap.ai.
## 2. The Services we provide
We provide two products:
**TalentLeap AI Framework** a 12-week installation programme that teaches recruitment business owners how to deploy AI agents into their operations. The programme is delivered remotely via live clinics, recorded modules and 1:1 onboarding.
**TalentLeap CRM** a software-as-a-service recruitment CRM accessible at [app.talentleap.ai](https://app.talentleap.ai). The CRM is provided on a monthly subscription basis.
## 3. Account responsibilities
You are responsible for:
– The accuracy of any information you provide to us.
– Keeping your account login credentials secure and confidential.
– All activity that occurs under your account.
– Ensuring your team members and any users you add comply with these Terms.
You must notify us immediately at simon@talentleap.ai if you suspect unauthorised access to your account.
## 4. Acceptable use
You must not use the Services to:
– Send spam, unsolicited bulk messages, or content that violates GDPR or applicable marketing law.
– Upload data you do not have lawful basis to process.
– Reverse engineer, copy, resell or sublicense the platform without our written consent.
– Attempt to circumvent rate limits, security controls or quota mechanisms.
– Use the Services in a way that could damage, disable or impair the platform.
We may suspend or terminate access if these rules are breached.
## 5. Pricing and payment
**Training Programme:** £6,000 per client, payable as £2,000 per month over 3 months by direct debit or bank transfer. The programme fee includes 12 months access to the TalentLeap CRM as part of the package.
**CRM (post-bundle):** £299 per month per organisation, billed monthly via Stripe in advance of the service period. You may cancel at any time; cancellation takes effect at the end of the current billing period.
Prices are exclusive of VAT where applicable. Services delivered outside the UK may be zero-rated subject to confirmation.
## 6. Refunds and the Week 12 guarantee
If, by the end of Week 12 of the TalentLeap AI Framework programme, you do not have a working AI desk as defined in your onboarding plan, we will either:
– Continue working with you at no further cost until you do, or
– Refund the portion of the fee attributable to the 12-month CRM bundle.
Refund decisions are made jointly and require both parties to agree in writing.
## 7. Intellectual property
We own all intellectual property in the Services, the platform, the training content, the templates, the agent prompts and any related materials.
You own all data you upload to the platform (“Your Data”). You grant us a non-exclusive licence to use Your Data solely to provide the Services to you. We do not use Your Data to train AI models, sell to third parties or share for marketing purposes.
Agent prompts, scorecards, integration recipes and workflows that you build inside the platform during the programme are yours to keep and use, including after termination.
## 8. Confidentiality
Both parties agree to treat each other’s confidential business information (client lists, candidate data, financials, strategy) as confidential and not to disclose it to any third party except where required by law.
## 9. Data protection
Our processing of personal data is described in our [Privacy Policy](https://talentleap.ai/privacy). For commercial customers, we will sign a Data Processing Agreement (DPA) on request.
## 10. Limitation of liability
We provide the Services with reasonable skill and care, but we do not guarantee that the Services will be uninterrupted, error-free, or meet every commercial expectation.
To the maximum extent permitted by law, our total aggregate liability arising from or relating to the Services in any 12-month period is capped at the amount you have paid us in the same 12-month period.
We exclude liability for indirect, consequential, special or incidental losses, including loss of profit, business interruption, lost data, lost opportunity, or loss of reputation.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or any liability that cannot lawfully be limited under English law.
## 11. Termination
You may terminate by cancelling your CRM subscription or by ending your training engagement.
We may terminate your access immediately and without refund if you breach these Terms materially (including non-payment beyond 30 days, breach of acceptable use, or breach of confidentiality).
On termination, you may export Your Data for 30 days, after which we will delete or anonymise it in accordance with our retention policy.
## 12. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified by email to your registered address at least 14 days before they take effect. Continued use of the Services after the effective date constitutes acceptance.
## 13. Governing law and jurisdiction
These Terms are governed by the law of England and Wales. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.
## 14. Contact
For all queries about these Terms:
**TalentLeap AI Ltd**
Email: simon@talentleap.ai
Website: [talentleap.ai](https://talentleap.ai)